Your satisfaction is important to us and is 100% Guaranteed. If you are dissatisfied with any merchandise for any reason, simply return the product within 30 days of receipt for a full refund of your purchase price (less shipping costs). To return an item, we request that you first contact us at firstname.lastname@example.org to obtain a Return Authorization Number (RA#) and return instructions. Postage costs you incur to return an item are non-refundable. Unauthorized or hand delivered returns will not be accepted.